Return shipping

Dear customer,

Thank you for choosing us.

Every Becktag product is given a unique identifier and protection to ensure that no one else can use it if it is lost.

Please let us know if you have any problems with your Becktag products, we will do our best to help you in any way we can.

We will of course replace products sent incorrectly.
The return shipping fee for our returnable products is borne by the customer.

There are certain products/services for which, by their nature, a right of withdrawal cannot be exercised under legal regulations.
These:

products made based on individual needs (e.g.: our Becktag products with write protection and unique identifiers - smart T-shirts, bracelets and cards)

What obligations does the consumer have regarding the 14-day withdrawal period?

You must notify the webshop of your intention to withdraw from the contract within 14 days of receiving the product. This can be done in writing (e.g. email, letter, etc.), or verbally (e.g. by telephone, in person at customer service). The right of withdrawal government decree declaration template also provides, which can also be used to notify withdrawal.
The product must be returned to the webshop. This is possible within 14 days of the notification of withdrawal. The product does not have to arrive within this time, but the package must be “on its way”.
The cost of return shipping is borne by the buyer, unless the online store undertakes the shipping. If the online store has not informed the buyer in advance that the cost of return shipping is borne by the buyer, then the buyer does not have to pay.
The product must be delivered to the location designated by the web store. This can be a personal pickup point or a postal address.

Detailed information obligation on the conditions of withdrawal. This means that detailed information must be provided in the webshop's GTC regulations about the right of withdrawal. If you need up-to-date, legally compliant GTC, VirtualJog is the best choice .
The online store is obliged to provide the buyer with a 14-day right of withdrawal.
The price of the product and the associated shipping costs (not the cost of return shipping) must be refunded to the buyer within 14 days of the notification of withdrawal. It is important to note here that the webshop has a right of retention. This means that the webshop can retain the price of the product and the shipping costs until either the product is returned to it or the consumer can prove beyond doubt, for example with a delivery receipt, that the product was returned to the webshop. If the webshop has undertaken to return the product, this right of retention cannot be enforced.
The web store is obliged to refund the full price of the product, unless the customer has used the product more than necessary to examine its properties during the trial period. In such cases, depreciation must be accounted for.
The money must be refunded in the same form in which the purchase was made, unless the customer has previously agreed to receive the refund in a different way. This means that, for example, if the consumer requested the product on delivery, the amount must be refunded in cash.